DHL European Financial Services covers two locations: Maastricht and Brussels. The Maastricht location is for its people better known as EFSS (European Financial Shared Services) and the location Brussels as BAC (Brussels Accounting Center).

Both locations form a virtual organization as of October 2006 under one management team. This way both organizations benefit from experience and knowledge: both in operations (processes and systems) as in the support function. The bigger scale allows for continuous improvement.

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DHL European Financial Services..

• ..was founded in 2000
• ..employs about 330 people in Maastricht and 70 in Brussels
• ..handles 11.7 million customer inquiries a year
• ..handles 3.3 million supplier invoices for 13 European countries a year
• ..delivers quality financial and customer accounting services at an optimized costs level

We serve financial activities to a range of business partners within Deutsche Post DHL.

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Key Characteristics Shared Service Center

DHL European Financial Services is a Shared Service Center. The key characteristics of a Shared Service Center are:

• Separate, independent unit that provides services to its customers;
• Specialized center with increased effectiveness through skilled people;
• High productivity;
• Services provided based on agreed service level agreements with customers;
• Focus on service and value, not only on resources and costs.

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Our Vision

Our vision is adding value to and meeting the needs of the business at an unbeatable cost position, to become the highly regarded internal Financial Services Partner.

Our Mission

We will deliver reliable and high quality financial services to our business partners whilst continuously optimizing unit costs through:

• Standardization;
• Process enhancements;
• The encouragement of employee excellence.

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